At Themis Mobile Notary & Apostille Services, we strive to provide high-quality notary and apostille services that meet your needs and exceed your expectations. We value your trust and are committed to ensuring your satisfaction. However, we recognize that there may be instances where refunds are necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued and provides clarity on our process for handling refund requests.
 

1. Scope of Services

This Refund Policy applies to all services provided by Themis Mobile Notary & Apostille Services, including mobile notary services, apostille certifications, and document authentication services. By using our services, you acknowledge and agree to the terms outlined in this policy.

 

2. Refund Eligibility

Refunds may be considered under the following circumstances:

1. Service Not Provided:
   If we fail to deliver the agreed-upon services due to errors on our part or an inability to complete the service as specified, you may be eligible for a full or partial refund.

2. Cancellation by Client:

   • Before Service Initiation: If you cancel your appointment or request before we begin processing your documents, you may be eligible for a full refund, excluding any non-refundable booking fees.

   • After Service Initiation: If the service has already commenced, you may receive a partial refund based on the stage of completion.

3. Error in Service Delivery:
   If an error occurs during notarization or apostille processing due to a mistake made by our team, we will take corrective actions at no additional charge. If we cannot resolve the issue, a refund may be issued.

4. Unforeseen Delays:
   If unforeseen circumstances or delays prevent us from completing your service within the agreed-upon timeframe, we will notify you promptly. Refunds or alternative solutions may be provided based on the situation.

 

3. Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

• Booking fees or administrative charges.

• Fees for third-party services, such as government filing fees or courier charges, which we pay on your behalf.

• Any costs incurred for incomplete or inaccurate information provided by the client.

 

4. Refund Process

To request a refund, please follow the steps below:

1. Submit a Refund Request:
   Contact us via email or phone within 14 days of the service date. Provide your full name, appointment details, a description of the issue, and any relevant documentation to support your request.

2. Review and Assessment:
   Once we receive your request, our team will review the case to determine eligibility. This process typically takes 3–5 business days, but complex cases may require additional time.

3. Resolution Notification:
   After our assessment, we will notify you of our decision via email or phone. If your refund is approved, we will provide details on the refund amount and processing timeline.

4. Refund Issuance:
   Refunds will be issued using the original payment method. Please allow up to 7–10 business days for the transaction to appear in your account, depending on your financial institution.

 

5. Conditions Affecting Refunds

Refunds may be denied or adjusted under the following conditions:

• Incomplete or Inaccurate Information: If incorrect or incomplete information provided by the client causes delays or errors, refunds may not be granted.

• Client Non-Responsiveness: If we are unable to proceed with the service due to lack of communication or cooperation from the client, refunds may be declined.

• Service Satisfaction Subjectivity: Dissatisfaction based solely on subjective expectations, rather than a failure to deliver agreed-upon services, may not qualify for a refund.

 

6. Rescheduling and Credits

If you are unable to attend your scheduled appointment or require changes to the service date, we offer flexible rescheduling options. In cases where a refund is not feasible, we may provide service credits that can be applied toward future appointments.

 

7. Our Commitment to Quality

We take pride in delivering professional and accurate services. To ensure a smooth experience:

• Double-check all information and documents provided to avoid delays or errors.

• Communicate promptly if you have questions or concerns about the process.

If any issues arise, we are committed to resolving them in a timely and satisfactory manner.

 

8. Contact Information

If you have questions about our Refund Policy or wish to submit a refund request, please contact us:

• Email: [Insert email address]

• Phone: [Insert phone number]

• Business Hours: [Insert hours of operation]

 

9. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be communicated through our website or directly to clients as necessary. Please review this policy periodically to stay informed about your rights and responsibilities.

At Themis Mobile Notary & Apostille Services, we prioritize client satisfaction and transparency. This Refund Policy is designed to protect your interests while ensuring fair business practices. We appreciate your understanding and cooperation as we work to deliver high-quality notary and apostille services tailored to your needs.

By using our services, you agree to the terms and conditions outlined in this Refund Policy. Thank you for choosing Themis Mobile Notary & Apostille Services!